NetHope ICT Skills Building Program

Business Challenge

NetHope wanted to create a comprehensive training program that would enhance information and communications technology (ICT) skills of technology and administrative staff of non-profit organizations in developing countries. The aim of the program is to address a crucial ICT skills gap in order to enhance organizational effectiveness and improve response in emergency situations. Challenges included limited resources to train a huge audience of humanitarian workers in 180 different countries, each with varying organizational needs and priorities.


WrightRobbins built the ICT Skills Building Program from the ground up, including the following activities:

Secured multi-million dollar donation from Microsoft Learning of curriculum, E-Learning and general program support, and built partnerships with more than a dozen additional companies, including global Learning Solutions Partners, curriculum providers, web hosts and more, to support this training initiative.

Engaged the Microsoft Certified Trainer (MCT) Community to offer expertise and to deliver classroom training on a voluntary basis. More than 150 MCTs responded by volunteering to participate in the program.

Conducted in-depth needs analysis with NetHope member organizations on training curriculum, learning paths and regional distribution of classroom training demand.

Conceived, developed and built the ICT Skills Building Program public Web site and NetHope member SharePoint site.

Managed instructor-led classroom trainings in Nairobi, Jakarta, Bangkok, Guatemala City, Accra and Johannesburg between June 2007 to April 2008.

Piloted successful Live Online training program using Microsoft Official Distance Learning. This medium leverages a combination of instructor-led sessions over the Internet, self-paced E-Learning and interactive lab activities that provides students with a rich learning experience.


Secured in-kind donations of more than $2 million from technology industry partners.

Trained more than 625 non-profit workers from 21 global humanitarian organizations from June 2007 to April 2008 through e-learning, classroom training, Live Online training and practice tests.